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Shipping policy

At Bay’s Kitchen, we care about every order and every customer. We hope your orders get to you safely and in good time, ready for you to enjoy!
If something does go wrong with delivery then please contact our Customer Service team. For details on our Customer Service open hours please head over to our Contact Us page.

UK Mainland (Excl. Northern Ireland)
  • Orders under £9.50: £7.95 Standard Delivery – 2-3 working days from dispatch*
  • Orders over £9.50: £3.95 Standard Delivery – 2-3 working days from dispatch*
  • FREE DELIVERY on all orders of £30 or more!**

Scottish Highlands, Islands, Isle of Man, Channel Islands and Northern Ireland

  • Orders under £9.50: £9.95 Standard Delivery – 2-5 working days***
  • Orders over £9.50: £7 Standard Delivery – 2-5 working days***
  • FREE DELIVERY on all orders of £30 or more!**

*All UK mainland orders will be delivered in 2-3 working days from dispatch. If you haven't received your shipping confirmation within 3 working days, please contact us at hello@bayskitchen.com

** Orders with Free Delivery will be despatched on our standard service to arrive in 2-3 working days from dispatch for UK mainland or 2 -5 working days from dispatch for the Highlands, Islands, Channel Islands and Northern Ireland. Please note the £30 threshold for free delivery is calculated on the subtotal of the items in the basket, after any discounts or promotions have been applied. Therefore if a discount has made the items subtotal under £30 then shipping fees will be added.

***Orders for the Scottish Highlands, Islands, Isle of Man and Channel Islands and Northern Ireland will be delivered within 2-5 working days from dispatch. Please be aware your dispatch notification email will be sent in 2-3 working days after your order is placed.

Please note our offices and warehouse are closed on bank holidays. Therefore orders will be delayed over bank holiday weekends and enquiries will be replied to the next working day.

Extreme weather conditions and other circumstances out of our control may delay deliveries. If you have any queries regarding your delivery please email us at hello@bayskitchen.com with your query and please ensure to include your name, shipping address and order number and we will get back to you asap.

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