At Bay’s Kitchen we care about every order and every customer. We hope your orders get to you safely and in good time, ready for you to enjoy!

UK Mainland

Normal delivery time
2-4 working days*

Channel Islands & Ireland

Normal delivery time
3-5 working days*

* All orders received before 12pm Monday to Friday will be dispatched the same day. Orders received after 12pm or at the weekend and on bank holidays will be dispatched the next working day. Please note extreme weather conditions and public holidays may delay deliveries. If you have any queries regarding your delivery please email us at and include your name, shipping address and order number and we will get back to you asap.

Returns & Refunds

Food & Symptom Diaries can be returned for a refund as long as we receive the item(s) within 14 days of order and they are in a resalable (as sold) condition. If diaries are returned due to being faulty, we will refund your original postage and return postage fee to you.

Food products cannot be refunded unless they are faulty/broken on delivery. Please check your delivery to check all items arrived in good condition. If any items are incorrect, or have been damaged in transit then please contact us within 24hours, via email or call (see details below).

We will not accept responsibility for parcels which are undelivered or mis-routed due to the customer providing incomplete or incorrect address details, or due to the customer not being available to receive the parcel.

We truly hope you receive your order in perfect condition but if you do have any issues, we are always happy to help - just email us at or call us on 01242 335247.

Other stockists

We are always looking for new retailers to make our sauces easier for you to purchase along with your other shopping. Take a look at our current list of stockists.