Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

From time to time, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you order or register on our website, subscribe to a newsletter, fill out a form or enter information on our site or otherwise when you contact us.

How do we use your information?

We may use the information we collect from you in the following ways:
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email or phone enquiries)
• To ensure that content from our website is presented in the most effective manner for you and for your computer
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our service.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your Personally Identifiable Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user submits, or accesses their information to maintain the safety of your Personally Identifiable Information.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect your experience on our site however, parts of the site may not display or function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we inform you and you agree to having your Personally Identifiable Information shared. However, we may share your Personally Identifiable Information with third parties we appoint to perform functions on our behalf and in accordance with our instructions, including website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We shall not transfer your Personally Identifiable Information outside of the EEA without your prior consent except to territories that ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of Personally Identifiable Information.


We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
In particular, we also use Google Analytics to monitor how the website is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the website, where visitors generally came from, how long they stayed on the website, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not contain any Personally Identifiable Information. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

You will be notified of any Privacy Policy changes:

• On our privacy policy page

You can change your personal information held with us:

• By emailing us at
• By logging into your account


When you provide your Personally Identifiable Information to us, you expressly consent to receive marketing emails from us. If at any time you would like to unsubscribe from receiving marketing emails, you can email us at or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. We shall therefore retain your Personally Identifiable Information in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Contacting Us

You have the right to obtain a copy of the Personally Identifiable Information that we hold and process for you, and to require us to correct errors in the Personally Identifiable Information that we hold and process for you if it is inaccurate or incomplete.
You have the right to require us to delete the Personally Identifiable Information that we hold and process for you, but you acknowledge that if we do so, your account will terminate.
To exercise these rights, or any other rights you may have under applicable laws, you may contact us using the information below:

Bay’s Kitchen Ltd
William Burford House
Lansdown Place Lane
GL50 2LB
United Kingdom